EXCHANGE, RETURN AND REFUND POLICY
- EXCHANGE POLICY
We Offer a 12 month guarantee on our electrical items in an event a fault occurs we will replace the product. The product must be returned in its original packaging if returned without packaging there will be a fee of £5.99 required.
We offer 12 months guarantee on all our electrical products in an event a fault occurs, we will exchange the item as per our return policy. In this case you will be charges a fee of £5.99.
For none electrical products, we offer 3 months guarantee in an event of fault occurs, we will exchange the product as per our return policy. In this case you will be charges a fee of £5.99.
All returns has to be authorized by us so contact us prior to return. We offer a free return and refund or replacement for item damaged in transit you most inform us with in 7days after delivery. We also offer a free return service if you are unhappy with your purchase we will provide a free return label once received we will issue a refund subtracting a fixed restocking fee of £3.99.
Any sale or promotional items that are sold are non-refundable and non-exchangeable.
- RETURN POLICY
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
- All customers must contact Dylex for approval before sending or returning any item to us.
- Dylex will not be responsible for the returned item without prior notification to Dylex.
Note: Dylex reserves the right of any changes of return policy. Any changes will be updated on our website.
- HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim refund by:
- Call us at our customer care number 0161 2588149 or;
- Send us an email at firstname.lastname@example.org
- METHODS OF PAYMENT AND REFUND
Credit / Debit Card – Your refund will go back to the same card you purchased on.
PayPal – This will be debited into your PayPal account straight away.
- REFUND CYCLE:
Complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until product has arrived.